Legal
Refund and cancellation
Last updated 8 November 2026
What this covers
- Basic (Daily Challenge) — one timed TNPSC Group 4 test, one scored attempt, open for 24 hours from when you pay.
- Premium · TNPSC Group 4 — Batch 1 to Batch 10 of the tests, until the exam date shown when you pay.
- Elite · TNPSC Group 4 — every Group 4 test until the exam date shown when you pay. Everywhere below, “plan” means Premium or Elite.
- Group 4 Unlimited · CCSE-IV 2026 — the earlier season pass, no longer sold. Anybody who bought it keeps it on the terms they bought it under, and the rules for a plan below apply to it.
- Free mock tests — no payment, so nothing to refund. See below.
- Job alerts on WhatsApp — paused and not on sale. Nobody can buy it today; this page will say how its refunds work before it goes back on sale.
When you can get a refund
Our standard refund policy applies to Basic, Premium and Elite purchases when both of these are true:
- your refund request is received within 24 hours of successful payment, and
- you have not started or attempted a test under the purchased plan.
Opening a test counts as starting it, because at that moment the questions have been delivered to your device. Reading the instructions page does not.
Bought before 8 November 2026? The refund terms in force when you paid apply to that purchase: for Premium and Elite, within 48 hours of payment with fewer than two tests started.
When you cannot
- Requests received more than 24 hours after payment.
- Once a test has been started or attempted under the purchase, even inside 24 hours.
- Part-way through a plan, in proportion to time remaining. A plan is sold as one thing for one period, not as a monthly subscription.
- If your account has been suspended for sharing your login, sharing question papers, or attempting to interfere with a test.
How to ask for a refund
Email your request to , including your registered account details and payment ID. You do not need to give a reason.
We aim to respond within ().
How long a refund takes
We verify eligibility using payment and test activity records. Eligible refunds are reviewed and initiated within 5 working days of receiving your request. If additional information is needed, we will contact you.
The money is returned through Razorpay to the same method you paid with — the same UPI handle, card or bank account. The date the amount appears in your account depends on your bank or payment provider.
Refunds are always to the original payment method. We cannot send a refund to a different account, and we never ask for your card number, UPI PIN, OTP or bank password to process one. Anybody who does is not us.
The full amount means the full amount
You receive back exactly what you paid. We do not deduct a processing fee, a cancellation charge or the payment gateway's fee. The gateway fee is our cost, not yours.
Where a refund is issued, it is recorded against the original receipt and appears in your purchases.
Duplicate charges and service issues
Duplicate charges, paid access that was not provided, and other service issues are reviewed separately and are not limited by the 24-hour rule above. Please contact us before making another payment for the same purchase. Nothing in this policy limits your rights under applicable consumer law.
Free tests
The free tests cost nothing, so there is nothing to refund. They exist so you can judge the product before paying, and we would rather you tried one than asked for your money back later.
If a payment fails but money leaves your account
This is a bank settlement delay, not a charge. It reverses on its own, usually within 5 working days. If it has not after that, email us the UPI reference or bank statement line and we will chase Razorpay with you.
If we cancel
If we withdraw a plan, or cannot deliver the tests promised in it, we refund the unused portion in full without you having to ask, and we tell you why. If an exam is postponed by the commission, your access is extended to match rather than refunded.
Contact
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See also Terms of service, Privacy and Contact.